End-user license agreement (EN)
Date: от 28 February 2021
1. Terms and definitions
General: Client - a legal entity/individual who has placed an order with the studio. Service - one of the components of the ecosystem that solves a specific business problem. Services - goods (works, services, results of intellectual activity) sold by the studio to the client through an online store (VK, freelance exchanges), in the manner and on the terms established by the agreement concluded between them. Ecosystem - a complex project that unites a large number of participants, information services and business processes, based on the principles of mutually beneficial relations.
Documentation: A brief - is a kind of questionnaire that contains key questions regarding the company and the product being developed. The questions are written by the studio that was contacted for development, and the questions are answered by the client. Technical assignment (TA) - is a document that contains a number of tasks for the project and information on the obligations of the client and the contractor. In essence, TA is an approved brief signed by the manager. Technical support - is a group of people responsible for providing a guarantee for the studio's services and products, and also deals with solving problems that arise during the execution of the work or after its delivery.
Technical part: Bug - a flaw in the product, made by the studio's performer. Intellectual property - the result of human intellectual work (source code of software). Source code - the text of a computer program in any programming language or markup language that can be read by a person and compiled by a compiler into code understandable to computers. Hosting (VDS/VPS) - a service for providing resources for placing information on a server that has constant access to the Internet. Domain - the address by which people can access your product on the Internet.
2. General Provisions
2.1 The studio offers the client to purchase and use the studio's products under the terms and conditions set out in this user agreement.
2.2 The client automatically agrees to the terms after the order has been confirmed. The order is considered confirmed by the client writing a message and the presence of a technical task from the client.
2.3 When purchasing a service in the studio, the client automatically agrees to receive the product remotely from the studio. 2.3.1 The client must also take into account that the studio issues products to the client only via the Internet. 2.3.2 When the client accepts the work, the manager is required to record the dialogue with the client in order to confirm and record the moment of delivery of the order.
2.4 Resale/transfer/dumping of any of our products to third parties is prohibited, otherwise the client will be permanently blocked in our services and communities. 2.4.1 Updates to versions of products that have become publicly available due to someone's fault are not provided.
2.4.2 Compensation will not be provided for products that are made publicly available through someone's fault. 2.4.3 The studio has the right to refuse a request to block a product that has become publicly available.
2.5 The studio has the right to refuse to provide warranty support for a product if it becomes publicly available.
2.6 The studio does not sign application installers and launchers with a Code Signing certificate (of any version). 2.6.1 The studio does not purchase licenses for applications for devices running MacOS, Windows, Android and iOS.
2.7 The studio is not obliged to purchase hosting for your product for the funds that were contributed as payment for the development of the project.
2.8 We are not responsible if you ordered the product from an unofficial studio page.
2.9 The studio reserves the right to change the user agreement without further notice to the client.
2.10 Failure to read the user agreement does not exempt you from liability.
3. Rights and obligations of the parties
In the case of two parties working - the studio and the client, each of them has their own rights and obligations during the execution of the order.
3.1 The Studio hereby undertakes to:
Provide consulting services to the client on business days related to the selection of the required service for the client’s specific case and answer questions regarding the work process.
Working days are: Mon, Tue, Wed, Thu, Fri from 06:00 to 20:00 Moscow time, excluding holidays generally accepted in the Russian Federation.
Perform your work in accordance with the approved technical specifications.
3.2 The Studio has the right under this agreement 3.2.1 Apply any of the actions listed below, regarding the financial guarantee part of the order
Provide a personal discount on any services to people with disabilities. The client must present the relevant documents.
Refuse to refund funds or provide warranty support for the product in the event of rudeness or personal attacks on the part of the client towards the studio employees.
3.2.2 Perform the following actions regarding the product developed in the studio
Use, display, distribute for marketing, business or other purposes if the client has not paid marketing costs and/or alienation of intellectual property rights.
Resell the product to a new client if the project for which the product was originally ordered has not been active for more than six months, and if the intellectual property has not been purchased.
3.2.3 Perform the following actions regarding the order placed in our studio
Select the technology on which a particular product will be implemented.
Choose a code writing style and select the most effective methods for solving the problem in the opinion of the developer.
Extend the product implementation period if unforeseen circumstances arise OR the client has not provided all the data required for development OR there is a large difference in time zones, as a result of which communication with the client is slowed down and a response requires a long wait.
Close the order if the client does not contact for more than 7 days OR does not check the correctness of the completed order during warranty service OR paid for part of the order, but after it is ready does not pay for the second part for a long time (14+ days).
If the work was done in parts, and each part was delivered to the client separately, and if suddenly the client/studio for some reason decided to end the cooperation on one or another part of the software development, then the studio does not return the advance payment for those parts that have already been delivered, but returns only for the part(s) that were(were) not delivered.
Refuse to provide services (both warranty and basic) if the client has violated this agreement OR requests the implementation of unpaid functionality.
Refuse to provide services without giving reasons.
3.3 The Client undertakes under this agreement
Provide a complete technical assignment, specifying all the details and points (questions) that may arise and be controversial during development and after the product is delivered by the studio.
Pay for the studio's services in the amount specified by the studio.
Carry out testing of the product developed by the studio according to your technical specifications, within the timeframe and in accordance with the warranty service procedure.
Contact us regarding any problem/defect in a product created by the studio, during the warranty period.
During the development of the project, paid add-ons (plugins/libraries/licenses) may be required to implement a particular function, so the client undertakes to pay for them at his own expense, since he is purchasing this add-on for his project, which will be used exclusively in it OR has the right to refuse to implement this function OR can consult with the developer about developing an analogue of this function that does not require commercial expenses.
3.4 The Client has the right under this agreement
Request changes to the project from the studio at the beginning, if the desired changes to the project correspond to the approved technical task and do not require increased resource costs. The introduction of other changes is paid for by the client separately.
Request correction of product defects/bugs if the functions that were implemented in the product that had bugs were specified in the technical specifications.
Request a refund before the studio starts working on the order.
Refuse to implement any parts of the product if the work on the project is divided into parts.
4. Amount and payment procedure
The cost of our services is determined for a specific amount of work and depends on various factors that are subject to change at any time.
4.1 Cost of product implementation and what it is
Specified strictly for the implementation of the product according to the technical specifications.
The cost of implementation is written exclusively for the work of the studio developers, and does not imply commission charges from the bank/platform/exchange through which the client transfers funds.
It does not imply licenses/rights/registrations and other points that may be required as your business develops and is registered as a legal entity for the purpose of legalizing income.
4.1.1 The cost depends on these factors.
The cost depends on these factors.
Limited resources/systems with which the product needs to be connected.
Shortened deadlines from the client's side.
4.1.2 The cost of implementing a service is a dynamic value and can be changed for the following reasons
As the exchange rate changes, which is what the studio focuses on.
As customer requirements for product implementation change.
As necessary, use external (commercial) solutions, without which product implementation is impossible.
4.2 The cost of implementing the service is indicated in the file with the technical specifications. Additionally, it is duplicated in the service where the studio staff and the client directly communicate.
4.3 Payment and work procedure
In our studio there are two variations of payment for services purchased by the client: payment when working through social networks (VKontakte, Telegram) OR freelance exchanges (Kwork, Fiverr, FL.RU, etc.)
4.3.1 In case the work is carried out through social networks
The studio sends the final technical task written by the client for this order.
The client checks the correctness of the technical task.
The parties approve the technical task.
The studio notifies the client of the payment type (prepayment (50% - before the start of work AND 50% - after the order is delivered) OR full payment (100%).
The client selects the payment method (cryptocurrency/currency).
The studio provides the details to which the payment must be made.
The client makes the payment and provides a receipt for the transfer.
The studio confirms the availability of funds on the balance.
The studio starts work and notifies the client about it.
4.3.2. Otherwise, if the work is carried out through freelance exchanges
The client tops up his account balance with the amount for the full sale of the product, taking into account the commission imposed by the platform.
The studio creates an individual offer.
The client becomes familiar with the information on the implementation of the individual offer and accepts the offer.
Funds are debited from the balance and stored on the exchange account until the studio fulfills the order.
When the order is ready, the studio sends the completed work to the client for review.
The client checks the correctness of the work performed and its compliance with the technical building.
If the client is satisfied with everything, he accepts the order, and the funds are transferred to the studio's account on the freelance exchange platform. If there are any shortcomings in the work performed, the order is sent for revision and completed to perfection in accordance with the technical specifications.
5. Refund
5.1 Within our studio, there are two types of refunds - full and partial.
Full refund This is only possible if the developer/contractor has not started to complete the assigned task (order).
Partial refund A partial refund is possible if the studio has not fulfilled all obligations described in the technical specifications OR some of the functionality cannot be implemented due to circumstances beyond the control of the studio OR if, by agreement of both parties, a decision was made to terminate cooperation in one part or another.
5.2 Refund Policy and Process
Single account for sender and recipient Refunds are made exclusively to the wallet/card/account from which the payment was made.
Commission on the client The studio does not return funds spent by the client on the commission for transfer to the studio/customer account OR to the freelance exchange account.
Refund terms Refunds are issued within 7 days from the moment of filing a refund request and its confirmation by the manager and senior members.
6. Confidentiality
By starting to work with our studio, you, as a client, automatically agree that your personal data can be collected, stored, transferred and processed.
6.1 Your personal data may appear in these moments.
Your personal data is used to enable the studio to process the payment, receive an electronic receipt, and to generate a product warranty code.
Your personal data may be transferred to state or local government authorities to whom the studio is obliged to provide information in accordance with applicable law upon first request.
6.2 Illegal actions with personal data
The studio does not have the right to distribute the client’s personal data to third parties who are not representatives of government authorities.
The client has no right to distribute confidential data of the studio staff (phone numbers, social network IDs, bank numbers, etc.)
7. Warranty service, further cooperation and support
7.1 Each product purchased from our studio has a certain warranty period, namely
Custom plugins - 3-7 calendar days
Custom builds - 7 calendar days
Applications - 30 calendar days
Self-written websites - 14 calendar days
Auto-donat website — 7 calendar days
Launchers - 30 calendar days
Design - 7 calendar days
7.2 If the warranty period has expired, the client has no right to demand correction of errors and defects in his product.
After the warranty period has expired, the customer can only order error correction as a separate order.
7.3 Warranty service does not include
Major edits (adding any functions) that were not included in the technical specifications.
Updating plugins/launchers/assemblies/applications/sites is carried out by a separate order.
Correction of the design or layout of another product (visualization), if the design was not described in the technical specifications or was not agreed upon with the developer after confirmation of the order by agreement of both parties (studio and client), but not after the studio has delivered the product.
7.3.1 The client cannot require the implementation of additional functions that were not described in the technical specifications. 7.3.2 The studio has the right to increase or decrease the warranty period at its discretion. 7.3.3 The deadlines for completing the work may change due to unforeseen circumstances. The studio is not responsible for any inconvenience caused.
7.4 Warranty service includes
Fixing critical bugs (bugs that affect the ability to run a server/plugin/application/website).
Correction of critical bugs that were made during the production of the product.
7.5 Warranty service is provided exclusively to the account from which payment and service order were made.
7.6. Warranty service may be cancelled due to rudeness towards studio employees.
7.7. For custom orders, copyright remains with the specific Taigo ecosystem studio.
It is prohibited to remove studio copyrights (Made by TaigoStudio (Dev, Design), etc., left during product development, without the consent of the studio. If you remove the studio copyright, then the warranty service for your project is automatically canceled and will not be implemented free of charge.
7.8 About transferring a domain name A domain name is an Internet address for your product, which could have been purchased by a studio employee or by you personally.
In case the domain was purchased for the owner of the studio, but the client requires the transfer of the domain administrator, the studio has the right to refuse the transfer. The client can buy the domain at the end of the lease term - after 1 year. During the lease of the domain on behalf of the studio, the studio provides full access to its management, except for renewal and legal information.
7.9 The studio has the right to block access to any manufactured product if
Products are used for fraud.
Due to editing of the product by the client and/or his team, the product began to contradict Russian legislation.
In the event that such a requirement arises from law enforcement agencies.
In case the customer has not paid the full price of the product.
7.9.1 Any person has the right to complain about any product made by our studio if the product violates the TAIGO ecosystem agreement.
8. Software support for product hacking
8.1 Software support for hacked products from the studio implies
Blocking software that has leaked into the public domain, provided that the TAIGO.ID library is present in the software.
Creating a new key for the software in the TAIGO.ID system, if available.
Studying the details of the incident and, if possible, eliminating vulnerabilities in the current version of the software or in a new version of the kernel, if the product is based on the kernel.
8.2 Studio support is provided in the following cases:
In case there was unauthorized interference in the product's server software by third parties.
If the TAIGO.ID library was installed on the software.
If the examination of software logs proves unauthorized interference through the product's server software systems.
If the source code of the software has not been edited by an outsider.
8.3 The studio is obliged to assist in eliminating the consequences of unauthorized interference in the server software of the product, as well as making changes to the source code.
8.4 The studio has the right to refuse warranty service if the client has completely deleted or edited the code of the built-in TAIGO.ID authorization libraries (and similar ones). The license on the authorization server will be cancelled.
9. Intellectual Property and Source Code
By default, the intellectual property (source code/source data of the product) belongs to the studio itself, accordingly, when purchasing the service, the client receives the right to use the product, and is its owner and is fully responsible for it, however, is not its creator, as a result of which, is not the owner of the source code (or source data) of the product.
9.1 Under this agreement, the Studio has the right to:
Use, display, distribute for marketing, business or other purposes if the client has not paid marketing costs and/or alienation of intellectual property rights.
The studio may transfer the intellectual property rights if the client pays the cost of the intellectual property rights equivalent to the cost of the product.
9.2 The studio has no rights
Sell the source code of the product to third parties who are not the owner of the product.
Selling product source code to multiple customer accounts without strong evidence that they are the same person.
9.3 The Client has the right under this agreement
Use, demonstrate, distribute for marketing, business or other purposes your product, under your own name (which was registered by the studio when creating the product)
Alienate the intellectual property from the studio by acquiring it.
9.4 The client has no right
Resell the source code to third parties without the consent of the studio.
Distribute/display the source code to third parties without the consent of the studio.
10. Description of services
10.1 Development of custom projects/builds of Minecraft (JavaEdition/BedrockEdition). By default, the development of a Minecraft project implies setting up one mode to choose from, for example - anarchy. If necessary, we develop a complete project from scratch, with a lobby, registration server and other modes.
10.2 Development of plugins and mods. By default, development of a plugin or mod means development of a plugin in accordance with the technical specifications.
10.3 Setting up a site with auto-donation on existing platforms or writing your own. By default, we recommend that new projects set up auto-donation on constructors such as Tebex and EasyDonate to see the response of players to a simpler technology.
10.4 Development of the MineCraft launcher. By default, the launcher is written in C#, for Windows 10/11, Linux (tested on Debian), Mac OS (there are limitations).
10.5 Building maps/spawns/lobbies. By default, if you order just a build, maps from the Internet or the source files provided by you are installed on the server. If you are suddenly against maps from the Internet, or simply do not have maps, then we can build them to order.
11. Studio contact details
Services provided by: IP Noskov A.S. OGRNIP: 322554300032609 INN: 550701592907 Studio email: support@taigo.xyz Send message via VK: https://vk.me/taigoofficial
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